Privacy Policy

Sprouts Corner (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with us online or in person.

We are based in Canberra, ACT, and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

‍

1. Information We Collect

We may collect the following types of personal information:

• Contact details (such as name, email, phone number).
• Booking information (such as party/event details, children’s names and ages, payment information).
• Communication records (such as enquiries via our contact form, email, or social media).
• Website usage information (such as IP address, browser type, pages viewed, via cookies and analytics tools).
  ‍

2. How We Collect Information

We collect personal information in several ways, including:

• When you make a booking or enquiry through our website, phone, or in person.
• When you subscribe to our mailing list or promotional campaigns.
• When you use or access our website, through cookies and analytics.
• When you engage with us on social media platforms.
  ‍

3. Why We Collect Information

We collect, hold, and use your personal information for purposes including:

• To manage bookings, workshops, parties, and event reservations.
• To communicate with you regarding your booking or enquiry.
• To process payments and provide receipts.
• To send promotional content (if you have opted in).
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.
  ‍

4. Cookies and Analytics

Our website uses cookies and third-party analytics (such as Google Analytics) to understand visitor behaviour and improve our services. Cookies do not collect personal information but may store anonymised browsing data.

You can disable cookies through your browser settings, though some features of our site may not function as intended.
‍

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Data may be stored securely in electronic form, including through third-party service providers (e.g., booking platforms, payment processors, email marketing systems). Where third-party providers are used, we ensure they also comply with privacy obligations.
‍

6. Disclosure of Information

We may share your personal information only where necessary:

• With trusted third-party service providers (e.g., booking systems, payment gateways, email providers).
• Where required by law, regulation, or court order.
• With your consent.

We will not sell, rent, or trade your personal information to third parties.
‍

7. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you, subject to some exceptions.

To request access or correction, please contact us using the details below.
‍

8. Direct Marketing

We may send you promotional materials if you have opted in. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
‍

9. Children’s Privacy

As Sprouts Corner is a children’s play centre, we respect the privacy of children. We only collect information about children (such as name and age) when it is necessary for booking parties, workshops, or events, and only with parental or guardian consent.
‍

10. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
‍

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
‍

12. Contact Us

For questions, concerns, or requests regarding your privacy, please contact:

Sprouts Corner
Email: info@sproutscorner.com.au
Phone: 02 6106 9677
Address: 8/46 Jenke Circuit, Kambah ACT 2902

‍